At Shop61, your satisfaction is important to us. If you are not completely happy with your purchase, we’re here to help make the return process as simple as possible.
Return Eligibility
You may return eligible item(s) within 7 business days from the date your order is delivered.
To qualify for a return, all items must:
- Be unworn, unused, and unwashed.
- Be free from stains, odors, makeup, perfume, or any signs of wear.
- Have all original tags attached.
- Be returned in their original packaging.
- Include any accessories, promotional items, or free gifts that came with the purchase.
Items that do not meet these conditions may be declined and returned to the customer.
Return Method
Shop61 does not issue cash refunds. Approved returns are refunded as store credit in the form of a Shop61 Gift Card, which can be used toward any future purchase on our website.
Store credit will be issued for the value of the returned merchandise, excluding shipping charges.
How to Start a Return
To initiate a return:
- Email us at returns@shop61.com within 7 business days of receiving your order.
- Include your:
- Order number
- Full name
- Reason for return
- Our customer support team will review your request and email you a prepaid return shipping label if your return is approved.
- Carefully package your item(s) and attach the provided shipping label.
- Drop off the package at the designated shipping carrier.
Please note that the cost of the prepaid return shipping label will be deducted from your store credit.
Processing Time
Once your return has been received and inspected, please allow 5–7 business days for processing.
After your return is approved, your Shop61 Gift Card will be sent to the email address used when placing your order.
Processing times may be longer during holidays, promotional events, or periods of high order volume.
Non-Returnable Items
For hygiene, safety, and promotional reasons, the following items are not eligible for return:
- Sale or Clearance items
- Gift Cards
- Final Sale items
- Customized or personalized products
- Accessories, undergarments, or beauty products (where applicable)
- Items marked “Non-Returnable”
Damaged or Incorrect Items
If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery.
Email returns@shop61.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Our team will review your request and provide a suitable resolution as quickly as possible.
Exchanges
At this time, Shop61 does not offer direct exchanges.
If you need a different size, color, or style, simply return your eligible item for store credit and place a new order.
Refused Returns
Returns may be refused if the item:
- Shows signs of wear or use.
- Has been washed or altered.
- Is missing tags or original packaging.
- Is returned outside the return window.
- Does not meet our return requirements.
If your return is rejected, the item may be shipped back to you at your expense.
Return Abuse Policy
To protect our customers and business, Shop61 reserves the right to refuse, limit, or cancel returns or future orders if we identify activity including, but not limited to:
- Excessive or unusual return patterns.
- Returning worn, altered, laundered, damaged, or incomplete merchandise.
- “Wardrobing” (purchasing items with the intent to wear and return them).
- Fraudulent activity or misuse of our return policy.
- Any suspicious or criminal behavior related to purchases or returns.
These decisions are made at the sole discretion of Shop61.
Contact Us
If you have any questions about your return, please contact our Customer Support team.
Email: returns@shop61.com
We appreciate your trust in Shop61 and thank you for shopping with us.